How can I place an order?

To place an order, simply browse our website, select the desired bag(s), and proceed to checkout. Follow the prompts to complete your order, including providing shipping and payment information.

Why not PayPal?

We are often asked this question and we would like to clear this misconception here for you that why we are not accepting PayPal. If it was allowed by PayPal to accept payments for replicas it would make it easier for our running business to process payments and we would love to accept PayPal. We understand that it is easy and convenient for our customers to pay with PayPal and certainly consider this an issue as PayPal would not agree to work with replica sellers. To make it clear – it is not that we do not want to provide you with a more secure platform but the only reason that as replica sellers we are not allowed to use it.

How long will it take to receive my order?

We offer standard and expedited shipping options. Shipping costs and estimated delivery times will be provided during the checkout process. Please note that delivery times may vary depending on your location. The normal time for delivery is 3-10 days once shipped.

Why can’t we accept credit cards directly?

Yes, we are no longer accepting credit cards directly. The reason is high fraud incident rates. It is to keep all our customers and us safe.

What is your return policy?

We accept returns within 7-14 days of delivery for unused and undamaged items. Please refer to our Returns and Refunds policy for detailed instructions on how to initiate a return and receive a refund or exchange.

What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer service team immediately. We will work to resolve the issue promptly and provide you with a replacement or refund as necessary.

Custom taxes and duties?

In most cases (But for the most part), you will not be invoiced any custom taxes or duties upon shipment delivery. We use our special methods to make every order of you reach you safely. hough, in marginal cases (we recorded 5 cases last year), a shipment can be applied custom taxes and duties. Although we are not liable for those taxes and duties, we always offer our clients a partial compensation solution. Each situation is dealt with case by case by our customer service office.

How can I contact customer support?

For any inquiries or assistance, please reach out to our customer support team via email at shanghaisilks@gmail.com or through the contact form on our website. We strive to respond to all inquiries within 1-2 business days.

f you have any other questions or concerns not addressed here, please don’t hesitate to get in touch. We are here to help make your shopping experience with us as seamless as possible!

Thank you for choosing ShanghaiSilks!